Refund policy

Returns & Refunds

We hope you love your Coconut Crab products. If you change your mind, you may request a return within 14 days of receiving your order.

Liquid Grip Products

For hygiene and product-safety reasons, Coconut Crab Liquid Grip must be returned unopened, unused and with the original seal intact to be eligible for a change-of-mind return.

We cannot accept change-of-mind returns for Liquid Grip products that have been opened, used or have had their seal removed or broken.

To request a return, please contact us before sending your item back. Items returned without first requesting a return may not be accepted.

Damaged, Faulty or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, faulty or you receive the wrong item. We will review the issue and arrange an appropriate replacement or refund where applicable.

Refunds

Once we receive and inspect an eligible return, we will let you know whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original delivery charges and return postage are non-refundable where permitted by law, unless the product is faulty, damaged or incorrectly supplied.

Nothing in this policy affects your statutory rights.